Most of these links open in the merchant portal once you’re signed in. A few are outbound, order brand kits, book a setup call, email the team.
A one-page printout you can keep behind the counter. Eight things, twenty minutes total.
Open from the portalA free thirty-minute call with the Shop Madeira team. We walk through the merchant app and answer anything.
Email us to bookA hundred perks Madeira shops have actually run, sorted by category. Steal one for your first perk.
Open from the portalAdd up to five staff members so anyone at the counter can scan stamps. Roles and revoke happen instantly.
Open team settingsRun a perk for an hour, a day, or a season. Schedule the start, set a cap, watch redemptions in real time.
Open promotionsAggregated, anonymized counts of who is visiting, repeat rate, time of day, neighborhood. Never per-person.
Open insightsWindow stickers, counter cards, social tiles. Shop Madeira pays printing for the first round.
Email to orderA short note from our brand team on what makes a listing photo perform. Phones are fine, we have notes.
Open guidanceHow Sip & Stroll, First Friday, and one-off shop events get configured. The merchant team handles the wiring.
Read on the events pageReplies within one business day, usually the same morning. For routine questions and most account changes.
merchants@shop-madeira.comOn the morning of a community event (Sip & Stroll, First Friday, the parade), email us with EVENT in the subject and we reply within the hour.
Email with EVENT in subjectQuarterly. We bring breakfast, you bring feedback. The next one is on the merchant portal calendar.
See the calendar